Hybrid Service Manager (Internal Only)
Candidates matching the criteria below will be invited to SM department to have a 2 months of training program. Successful ones will be registered in SM pool, and they will go back to tables. When there is an official opening, they will be provided with an offer for SM position.
About You
Application Criteria
- You should be an Experienced GP / Junior GSH or above
- You should have full game knowledge
- No DR last 6 months prior to the application
- Not more than 2 explanatories last 6 months prior to the application
- Not more than 3 lates (less than 25 min.) last 6 months prior to the application
- TTS evaluation point >97 (average of last 6 months)
- Maximum 4 days of medical leave last 3 months prior to the application
- Advanced level English
- Computer Skills (MS Office / Google Drive / familiarity with back-office type of databases)
- Integrity, Kindness, Fairness
- Team player
- Ability for high level communication
About the Role
- Shift Administration: Assigns Dealers and Shufflers to the tables/positions and make sure that all the positions are always covered
- Irregularities: Resolving mistakes performed by dealers and/or shufflers and informing customers properly. Registering / reporting incidents accurately
- Local Support: Monitoring gaming operations / tables constantly to make sure that the production always reaches customers without a glitch. Perform troubleshooting to handle any incidents and if it is not enough, escalate the issue to the relevant department. Acting immediately upon customer requests. Registering / reporting incidents accurately
- Evaluations: Evaluating employees based on evaluation rules and templates
Bucharest HQ
Perks & Benefits
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Fun place to work (we mentioned that already)
You can get new friends for life or spend time with your team members to socialize or playing ping-pong, cards, PlayStation.
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Financial (extra) benefits and bonuses
You will be motivated by colleagues… and by your salary, too.
Free office meal/s, fruit, snacks & soft drinks
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Quick advance in your career
Free training courses provided by the company (you will use them all your life)
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Young, vivid and smart team
Work local, but learn tips from one of the greatest companies in the world
We create value from happinness
Our work environment is unique because we are not just allowing people to have fun: we truly count on your ability to be fun and happy working with us. These qualities we seek in you as they are an infinite source of benefits for all of us. We believe in truth, friendship, being kind and supportive.
We believe in YOU.
About Ezugi
A global provider with a local focus
Formed in 2012, Ezugi is a global B2B provider of innovative live casino and live lottery gaming solutions to online casino and retail betting shop operators. The company pioneers new markets and specialises in meeting the needs of players and customers with best-of-breed localised content.
The Ezugi games portfolio includes a wide range of live dealer games, many of which are unique. Alongside these live games are new-generation casino games such Ultimate Roulette, Ultimate Andar Bahar and Video Blackjack.
Complementing its cutting-edge gaming content, Ezugi delivers similarly advanced distribution, back office, support and player retention solutions to its licensees.
A bold, agile and dependable partner
Since becoming part of Evolution Group in 2018, Ezugi has expanded into new geographical markets and continues to build on its reputation as a bold, agile and dependable provider.
In short, Ezugi licensees, whether in the online casino or retail world, can be assured of the most innovative live casino and live lottery solutions and content, and the most modern and engaging virtual gaming environments for their players.
Hybrid Service Manager (Internal Only)
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