Hybrid Service Manager (Internal Only)
Ezugi Employees accepted Only
Ezugi Employees matching the criteria below will be invited to SM department to have a 2 months of training program.
Successful ones will be registered in SM pool, and they will go back to tables. When there is an official opening, they will be provided with an offer for SM position.
About You
- You should be an Experienced GP or above, with full game knowledge
- No DR last 6 months prior to the application
- Not more than 2 explanatories last 6 months prior to the application
- Not more than 3 lates (less than 25 min.) last 6 months prior to the application
- TTS evaluation point >97 (average of last 6 months)
- Maximum 4 days of medical leave last 3 months prior to the application
Hard Skills
- Advanced level English (Minimum B1 for Reading / writing / speaking)
- Computer Skills (MS Office / Drive / familiarity with back-office type of databases)
- Keyboard Skills (Minimum 30 words per minute / in English / 10% typo limit)
Soft Skills
- Integrity, Kindness, Team player, Strong work ethic, Positive, Responsible
About the Role
Shift Administration
- Assigns Dealers and Shufflers to the tables/positions and make sure that all the positions are always covered
Irregularities
- Resolving mistakes performed by dealers and/or shufflers and informing customers properly
- Registering / reporting incidents accurately
Local Support
- Monitoring gaming operations / tables constantly to make sure that the production always reaches customers without a glitch
- Performing troubleshooting to handle any incidents and if it is not enough, escalate the issue to the relevant department
- Acting immediately upon customer requests
- Registering / reporting incidents accurately
Floor Management
- Monitoring physically all the aspects of the operations and making sure all the policies and procedures of the company are followed
- Resolving or escalating issues and registering / reporting incidents accurately.
- Department
- Studio
- Locations
- Bucharest HQ
Colleagues
Bucharest HQ
Perks & Benefits
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Fun place to work (we mentioned that already)
You can get new friends for life or spend time with your team members to socialize or playing ping-pong, cards, PlayStation.
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Financial (extra) benefits and bonuses
You will be motivated by colleagues… and by your salary, too.
Free office meal/s, fruit, snacks & soft drinks
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Quick advance in your career
Free training courses provided by the company (you will use them all your life)
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Young, vivid and smart team
Work local, but learn tips from one of the greatest companies in the world
We create value from happinness
Our work environment is unique because we are not just allowing people to have fun: we truly count on your ability to be fun and happy working with us. These qualities we seek in you as they are an infinite source of benefits for all of us. We believe in truth, friendship, being kind and supportive.
We believe in YOU.
About Ezugi
Ezugi is a live dealer casino platform with multiple subsidiaries in 5 countries, providing real-time services for online gambling operators. The company has been constantly growing for the last 5 years and has subsidiaries in the USA, Costa-Rica, Latvia, Malta, Bulgaria, and Israel. We have a tight Romanian development team and we hope to add a few more talented developers in 2022. Ezugi is a company where teamwork and collaboration are encouraged, excellence and innovation are rewarded, and has built a reputation as a top employer for the Romanian development market.
Hybrid Service Manager (Internal Only)
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