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Ezugi career site
Global Operations · Bucharest

Global Customer Support

About You

  • Excellent MS Office skills (especially Excel)
  • Excellent verbal and written English skills
  • Knowledge about the gaming marketplace - would be a plus
  • Casino experience represents a plus
  • Effectiveness communication within the company
  • Excellent working under pressure, maintaining the deadlines and KPIs
  • Multitasking capabilities
  • Should be patient and a team player
  • Under less and less supervision to fulfill all the shift's tasks
  • Availability to work in 3 shifts: 06:00-14:00 , 14:00-22:00, 22:00-06:00

About the Job

  • Responsible for technical support and maintenance for all partner studios across the world
  • Performing daily routine checks to keep systems up to date
  • Identifying and escalating priority issues
  • Resolving requests received from clients and end user
  • Performing technical investigations (log analysis) for customer and end user submitted tickets
  • Coordinating case resolution between internal teams
  • Knowledge of streaming (how stream works)
  • Working in close relationship with the IT department to ensure the quality of the data and to keep systems functional
  • Receiving all alerts from monitoring systems and escalating them accordingly, depending on the alert (impact, urgency)
  • Developed good excel and reporting skills as well as the ability to work under pressure and on shifts
  • Working in close relationship with the management team in order to constantly improve our services

 

For details regarding the processing of your personal data, you can check our Application Privacy Policy.

Pentru detalii legate de prelucrarea datelor dumneavoastra cu caracter personal, va rugam sa consultati Nota de Informare.


Department
Global Operations
Locations
Bucharest
Monthly salary
RON4,000 - RON4,500
Employment type
Full-time
Picture of Adela Popescu
Contact Adela Popescu Studio Recruitment Lead – HR

Bucharest

Caring for our People

  • 🥳Joy

    From Ping-Pong and PlayStation to dedicated Ice Cream, Pizza, Waffle Days, Children's Day, Halloween, Christmas or Summer parties & all kind of random Festive Days as a Thank You to our Cherished Team

  • 🌈Work-Life Balance

    Extra vacation days

  • 🍧Your Daily Pampering

    Fresh fruits, snacks, healthy bites and a full range of beverages

  • 🎁Bonuses, Christmas and Easter Gifts

    We celebrate your dedication

  • 🪂Your Growth

    Powered by our training

  • ✨Vivid and smart team


  • 🌝Easily accessible location, just steps from Pipera subway station

We Select the Best of You. Because We are The Best.

No experience needed. This can be your first job. We train you, you get paid for it.

It is in our nature, deeply rooted in our instincts. The desire to shine. To grow. To build and impress.

Ready to play?

About Ezugi

Founded in 2012
Co-workers About 600
Global Operations · Bucharest

Global Customer Support

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