About You

• Excellent MS Office skills (especially Excel)

• Excellent verbal and written English skills

• Knowledge about the gaming marketplace - would be a plus

• Casino experience represents a plus

• Effectiveness communication within the company

• Excellent working under pressure, maintaining the deadlines and KPIs

• Multitasking capabilities

• Should be patient and a team player

• Under less and less supervision to fulfill all the shift's tasks

• Availability to work in 3 shifts: 06:00-14:00 , 14:00-22:00, 22:00-06:00

About the Job

• Responsible for technical support and maintenance for all partner studios across the world

• Performing daily routine checks to keep systems up to date

• Identifying and escalating priority issues

• Resolving requests received from clients and end user

• Performing technical investigations (log analysis) for customer and end user submitted tickets

• Coordinating case resolution between internal teams

• Knowledge of streaming (how stream works)

• Working in close relationship with the IT department to ensure the quality of the data and to keep systems functional

• Receiving all alerts from monitoring systems and escalating them accordingly, depending on the alert (impact, urgency)

• Developed good excel and reporting skills as well as the ability to work under pressure and on shifts

• Working in close relationship with the management team in order to constantly improve our services

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Pentru detalii legate de prelucrarea datelor dumneavoastra cu caracter personal, va rugam sa consultati Nota de Informare.