Global Customer Support
About You
- Excellent MS Office skills (especially Excel)
- Excellent verbal and written English skills
- Knowledge about the gaming marketplace - would be a plus
- Casino experience represents a plus
- Effectiveness communication within the company
- Excellent working under pressure, maintaining the deadlines and KPIs
- Multitasking capabilities
- Should be patient and a team player
- Under less and less supervision to fulfill all the shift's tasks
About the Job
- Responsible for technical support and maintenance for all partner studios across the world
- Performing daily routine checks to keep systems up to date
- Identifying and escalating priority issues
- Resolving requests received from clients and end user
- Performing technical investigations (log analysis) for customer and end user submitted tickets
- Coordinating case resolution between internal teams
- Knowledge of streaming (how stream works)
- Working in close relationship with the IT department to ensure the quality of the data and to keep systems functional
- Receiving all alerts from monitoring systems and escalating them accordingly, depending on the alert (impact, urgency)
- Developed good excel and reporting skills as well as the ability to work under pressure and on shifts
- Working in close relationship with the management team in order to constantly improve our services
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Pentru detalii legate de prelucrarea datelor dumneavoastra cu caracter personal, va rugam sa consultati Nota de Informare.
- Department
- Global Operations
- Locations
- Bucharest HQ
- Employment type
- Full-time
Bucharest HQ
Perks & Benefits
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Fun place to work (we mentioned that already)
You can get new friends for life or spend time with your team members to socialize or playing ping-pong, cards, PlayStation.
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Financial (extra) benefits and bonuses
You will be motivated by colleagues… and by your salary, too.
Free office meal/s, fruit, snacks & soft drinks
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Quick advance in your career
Free training courses provided by the company (you will use them all your life)
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Young, vivid and smart team
Work local, but learn tips from one of the greatest companies in the world
We create value from happinness
Our work environment is unique because we are not just allowing people to have fun: we truly count on your ability to be fun and happy working with us. These qualities we seek in you as they are an infinite source of benefits for all of us. We believe in truth, friendship, being kind and supportive.
We believe in YOU.
About Ezugi
Ezugi is a live dealer casino platform with multiple subsidiaries in 5 countries, providing real-time services for online gambling operators. The company has been constantly growing for the last 5 years and has subsidiaries in the USA, Costa-Rica, Latvia, Malta, Bulgaria, and Israel. We have a tight Romanian development team and we hope to add a few more talented developers in 2022. Ezugi is a company where teamwork and collaboration are encouraged, excellence and innovation are rewarded, and has built a reputation as a top employer for the Romanian development market.
Global Customer Support
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