Service Manager (External candidates only)
About You
- Minimum 1 year of online casino experience in a similar role (Service Manager / Floor Manager / Customer Support / this experience must be recent, took place during the last 3 years),
Or, minimum 3 years of land base casino as Pit-Boss (this experience must be recent, took place during the last 5 years) - Solid knowledge on gaming procedures
- Advanced English level required
- Computer Skills (MS Office / Google Drive / familiarity with back-office type of databases)
- Organization skills , Excellent communication skills, Multitasking capabilities
- Handles pressure, Willing to learn
- Team player, Patient and calm person
About the Job
Shift Administration
- Assigns Dealers and Shufflers to the tables/positions and makes sure that all the positions are always covered
Irregularities
- Resolving mistakes performed by dealers and/or shufflers and informing customers properly
- Registering / reporting incidents accurately
Local Support
- Monitoring gaming operations / tables constantly to make sure that the production always reaches customers without a glitch
- Performing troubleshooting to handle any incidents and if it is not enough, escalating the issue to the relevant department
- Acting immediately upon customer requests. Registering / reporting incidents accurately
Floor Management
- Monitoring physically all the aspects of the operations and making sure all the policies and procedures of the company are followed
- Resolving or escalating issues and registering / reporting incidents accurately
Benefits
- Fun & creative work environment with various facilities in a fast-growing company driven by innovation and modern technologies
- Flexible shifts, morning, and afternoon
- Meal tickets
- Performance bonus
- Private medical coverage
- Gym membership
Working program: 8 (eight) hours/day, 5 (five) days/week (including if the case on Saturday or Sunday), according to Internal Regulation.
Department functions 24/7, so there are morning / afternoon and night shifts
Public holidays, night hours, weekend hours are paid accordingly
Travelling: Not required
Professional training: Attending the professional trainings organized by the company
For details regarding the processing of your personal data, you can check our Application Privacy Policy.
Pentru detalii legate de prelucrarea datelor dumneavoastra cu caracter personal, va rugam sa consultati Nota de Informare.
- Department
- Studio
- Locations
- Bucharest HQ
- Employment type
- Full-time
Bucharest HQ
Perks & Benefits
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Fun place to work (we mentioned that already)
You can get new friends for life or spend time with your team members to socialize or playing ping-pong, cards, PlayStation.
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Financial (extra) benefits and bonuses
You will be motivated by colleagues… and by your salary, too.
Free office meal/s, fruit, snacks & soft drinks
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Quick advance in your career
Free training courses provided by the company (you will use them all your life)
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Young, vivid and smart team
Work local, but learn tips from one of the greatest companies in the world
We create value from happinness
Our work environment is unique because we are not just allowing people to have fun: we truly count on your ability to be fun and happy working with us. These qualities we seek in you as they are an infinite source of benefits for all of us. We believe in truth, friendship, being kind and supportive.
We believe in YOU.
About Ezugi
Ezugi is a live dealer casino platform with multiple subsidiaries in 5 countries, providing real-time services for online gambling operators. The company has been constantly growing for the last 5 years and has subsidiaries in the USA, Costa-Rica, Latvia, Malta, Bulgaria, and Israel. We have a tight Romanian development team and we hope to add a few more talented developers in 2022. Ezugi is a company where teamwork and collaboration are encouraged, excellence and innovation are rewarded, and has built a reputation as a top employer for the Romanian development market.
Service Manager (External candidates only)
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